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RETURN POLICY

If you are not 100% happy with our products you can return them to our warehouses for a refund. Please contact us in our page or send an email to: info@titanxwallet.com with your information and the items you want to return and we will provide a free USPS label. For other countries like Canada, UK ect. you will need to pay the shipping to get back the item to our warehouses.

Please do not send your purchase back to the warehouse without contacting us first. To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it as well as in the original packaging. We want to ensure the best possible experience for our customers, and do everything we can to remove any risk of shopping online. 

Please note that if your order has been shipped we cannot cancel it. 

If you believe that the product you received is defective, please contact us so we can fix your problem as soon as possible.


After 20 DAYS of the product has been delivered, we do NOT accept returns of any kind.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 10 business days.
If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

TITAN X is not responsible for orders that are stolen from a property. The responsibility lies on the buyer, we cannot reship or reimburse these type of orders. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@titanxwallet.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

We will provide a prepaid USPS label for you so you can return the item to our warehouse. 

Shipping costs are non-refundable. We don't refund shipping charges from DHL Express or Regular.