CAN I STILL PURCHASE FROM YOUR WEBSITE?
Yes, of course! We’re currently still able to accept orders and ship all around the world. We’d recommend ordering to addresses that you know you’ll be able to access, such as your house or home, as opposed to business addresses that may be restricted for deliveries.
We are ensuring that contactless deliveries are being made.
ARE YOU GUYS SHIPPING AS NORMAL?
We are trying to ship as normal. However, some minor shipping deliveries might occur due to challenges related to COVID-19.
Our most recent update is that we're currently only shipping from our warehouses from Monday to Friday. However, we'll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. Don't panic, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.
SO WHAT IF I’M NOT THERE TO RECEIVE MY PACKAGE?
If you can’t change your delivery address, and no one else can accept the delivery, it will either be left in a safe place or taken to the nearest post office so you can pick it up safely.
HAS COVID-19 IMPACTED TITAN X 's SUPPLY CHAIN?
Our supply chain was affected back in April-May. However since June we have been able to adapt to this never seen before situation and so has our supply chain and distribution methods.
WHAT IS TITAN X DOING TO ENSURE THE SAFETY & WELLBEING OF STAFF WITHIN OUR BUSINESS & OUR SUPPLY CHAIN?
The TITAN X family will always be a priority, and we’re doing all we can to protect the safety and wellbeing of our family across the world, while continuing to provide the best TITAN X experience possible, as safely as we can. For now, working from home has become the everyday norm for our entire team, with the only exceptions to this being the team members with’ business critical’ roles who must be physically present in our offices. This is a very small percentage of our entire team and we are strictly following official advice to uphold social distancing and the highest standards of hygiene for this key group.
Our attitude and approach is exactly the same throughout our supply chain. We’ve increased focus on our distribution centers to maximize safety, enforcing social distancing and minimize the spread of COVID-19. Ensuring the highest possible customer experience has always been our main driving force. In these times the health and safety of people throughout our supply chain must be our priority, so this may mean a slight delay to orders, but we trust you’ll understand, and support, the steps we’re taking in these global circumstances.